Privacy Policy

Last updated: May 19, 2026

1. Who we are

Tareeq Al Suraa Technical Services LLC (“we”, “us”, or “our”) provides technical and maintenance services in Dubai, United Arab Emirates, including AC installation and maintenance, cleaning, painting, plumbing, carpentry, plastering, and related home and commercial services.

Data controller: Tareeq Al Suraa Technical Services LLC
Address: Al Shola Building, P.O. Box 24703, Dubai, United Arab Emirates
Phone: +971 52 660 2338
Email: info@tareeqalsuraa.ae
Website: https://tareeqalsuraa.ae/

2. Scope of this policy

This privacy policy applies to personal information collected through:

• Our website at tareeqalsuraa.ae, including contact and service enquiry forms;
• Google Ads lead forms and other advertising lead forms that direct users to our business or website;
• Phone calls, email, WhatsApp, and other communications initiated from our website or advertisements;
• Cookies and similar technologies used for analytics, advertising measurement, and website functionality.

3. Information we collect

Depending on how you interact with us, we may collect the following types of personal information:

• Identity and contact details: full name, phone number, email address, and service address or location in the UAE;
• Enquiry details: selected service type, message content, preferred contact method, and any other information you choose to provide;
• Lead form and advertising data: information submitted through Google Ads lead forms or similar ad platforms (which may include the fields configured in the ad, such as name, phone, email, city, or custom questions);
• Technical and usage data: IP address, browser type, device information, pages visited, referral source, and interactions with our site or ads;
• Communications: records of calls, emails, WhatsApp messages, and support correspondence related to your enquiry or service request.

We do not intentionally collect sensitive personal data (such as health, financial, or government ID information) through our standard enquiry forms. Please do not submit such information unless we specifically request it for a legitimate business purpose.

4. How we collect information

We collect personal information when you:

• Submit a form on our website (for example on the contact page or service pages);
• Submit a lead form attached to our Google Ads or other online advertisements;
• Call, email, or message us via WhatsApp or social media;
• Visit our website, where cookies and similar technologies may collect technical information as described below.

5. How we use your information

We use personal information for the following purposes:

• To respond to your enquiries and provide quotes, scheduling, and customer support;
• To deliver the technical and maintenance services you request;
• To contact you by phone, email, SMS, or WhatsApp regarding your enquiry or booking;
• To improve our website, services, and customer experience;
• To measure and improve the performance of our advertising campaigns, including Google Ads conversion tracking;
• To comply with applicable laws, regulations, and lawful requests from authorities;
• To protect our rights, prevent fraud, and maintain the security of our systems.

We will not use your personal information in ways that are incompatible with the purposes described above without notifying you where required by law.

6. Our commitments for Google Ads and lead form data

When you submit a Google Ads lead form or any advertising lead form for Tareeq Al Suraa Technical Services LLC, we commit to the following, consistent with our Terms of Service and Google’s lead form requirements:

• Limited purpose: we request and use your information only as reasonably necessary for the purpose described in the lead form (for example, to respond to your service enquiry, provide a quote, or schedule requested work).
• No sale or misuse: we do not sell your information and we do not abuse it (for example, by spamming you with repeated unrelated phone calls or emails).
• Transparency and consent: we provide clear information about collection, processing, and any sharing with third parties (see Sections 7 and 10 below), and we obtain consent where legally required.
• No data brokers: we do not license or disclose lead form information to data brokers or similar parties whose primary business is reselling personal data.
• Lawful contact: we comply with applicable marketing, telecommunications, and anti-spam laws when contacting you, including UAE regulations where they apply.

For full terms governing lead forms and webhooks, see our Terms of Service.

7. Google Ads, lead forms, and advertising partners

If you submit information through a Google Ads lead form or other advertising lead form associated with our business, Google may collect and process your information according to Google’s Privacy Policy. Lead data is provided to us so we can contact you about the services you requested.

Our website uses Google tag (gtag.js) and related Google advertising technologies to measure ad performance and conversions. These tools may use cookies or similar identifiers. You can learn more about how Google uses data from sites and apps that use its services at Google’s partner sites policy.

You may manage ad personalization and cookie preferences through Google Ads Settings and your browser settings.

8. Cookies and similar technologies

Our website may use cookies, pixels, and similar technologies to:

• Remember preferences and support basic site functionality;
• Understand how visitors use our website;
• Measure advertising effectiveness and attribute leads to campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality or our ability to measure advertising performance.

9. Legal basis for processing (where applicable)

Where data protection laws require a legal basis, we rely on one or more of the following:

• Consent: when you submit a form, check a consent box, or otherwise agree to be contacted;
• Contract or pre-contract steps: to respond to your request and provide services you ask for;
• Legitimate interests: to operate and promote our business, improve services, and secure our website, balanced against your rights;
• Legal obligation: where we must retain or disclose information to comply with law.

10. How we share personal information

We do not sell your personal information and we do not provide lead form data to data brokers. We may share information only as needed with:

• Service providers who help us operate our business (for example email delivery, hosting, analytics, or CRM tools), subject to confidentiality and data protection obligations;
• Google and advertising platforms when you interact with our ads or when we use their measurement and lead delivery tools;
• Professional advisers (such as lawyers or accountants) when necessary;
• Authorities when required by law or to protect legal rights and safety.

11. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to enquiries, providing services, resolving disputes, and meeting legal, accounting, or regulatory requirements. Enquiry and lead records are typically retained for a limited period unless a longer retention period is required for ongoing service, legal, or business purposes.

12. Your rights and choices

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information where it is no longer needed or where you withdraw consent (where processing is based on consent);
• Object to or restrict certain processing;
• Withdraw consent at any time, without affecting processing that occurred before withdrawal;
• Lodge a complaint with a relevant data protection authority, where applicable.

To exercise these rights, contact us using the details in Section 1. We may need to verify your identity before responding. We will respond within a reasonable time as required by applicable law.

13. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. International transfers

Our business operates in the United Arab Emirates. If you access our website or submit information from outside the UAE, your information may be processed in the UAE and, where we use cloud or advertising providers, in other countries where those providers operate. We take steps to ensure appropriate safeguards where required by law.

15. Children’s privacy

Our services and website are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

16. Third-party links

Our website may contain links to third-party websites (such as social media or map services). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

17. Changes to this policy

We may update this privacy policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page. Your continued use of our website or submission of information after changes are posted constitutes acknowledgment of the updated policy, where permitted by law.

18. Contact us

If you have questions about this privacy policy or how we handle your personal information, please contact:

Tareeq Al Suraa Technical Services LLC
Al Shola Building, P.O. Box 24703, Dubai, United Arab Emirates
Phone: +971 52 660 2338
Email: info@tareeqalsuraa.ae

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